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Are the items too small or too large for me?
Do you ship to my country?
How long would it take time to process the order?
What are the delivery times?
What happens if I don't receive my order?
What happens if I am not happy with my order?
How are the items wrapped or packed?
What type of payment do you accept?


Are the items too small or too large for me?
Normally, our jewelry come with standard size. It should fit on the regular size. You can see the size details on product description. But our Handmade Swarovski Crystal Beads can be tailored to fit on your hand or neck, please just let us know your size.

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Do you ship to my country?
Yes, we ship order to worldwide.

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How long would it take time to process the order?
Normally, it will take about 2 business days to process your order after full payment received

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What are the delivery times?
For express order, it will be shipped via EMS: Express Mail Service. This normally takes up to 3 to 7 days depending on your area and country zone. Actual shipping cost will be used to calculate. For regular order, it will be shipped via Register Air Postal Service. This normally takes up to 20 to 25 day

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What happens if I don't receive my order?
We ship your order with registered airmail. If you do not receive your order, the replacement will be ship out at no cost.

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What happens if I am not happy with my order?
We make our commitment to your Satisfaction. If you are not satisfied with the merchandise, you can get a full refund or exchanged product in the equal or less price after merchandises are returned in the original condition within 14 days from the date of shipment. (Shipping & Handling fees are non-refundable fee) Shipping & handling fee for returning goods or exchange must be borne by customer. *** There will be no refund on Western Union payment, but you can have a full credit at merchandise cost ***

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How are the items wrapped or packed?
Your items will be individually wrapped in the paper gift box and come with additional silky bag. Jewelry item that cost over $80 will come with nice golden gift box.

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What type of payment do you accept?
We accept Paypal and Western Union. You can use your credit card to make a payment via Paypal.

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Last Updated: 29 Aug 2007 07:04:50 PDT home  |  about  |  terms  |  contact
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